Holli Zambrowicz: UW-L bureaucracy, subpar service disappointing

UW-La Crosse promotes itself as a personable campus, which is the attitude reflected in students, faculty and staff, and this quality draws potential students to our university.  Our campus has the atmosphere of a close-knit small university, but with the educational opportunities of a large university.  This feature is one of the things I have enjoyed most about my four years at UW-L.  Recently though, I have noticed changes in the relationship between offices/businesses on campus and students.  It seems some workers on campus are lacking in their treatment of students' needs.

For example, I had some time in between classes so I decided to buy myself a delicious smoothie from the CyberCafe.  The smoothie cost $4.15 but instead of charging me that, the total came to $22.34.  I informed the woman working and she said she could not reimburse me because I paid with the Higher One debit card.  She offered no apologies, no solutions, and instead advised me to visit the Tower Tender office. I trudged up to the office and explained the situation. The woman there informed me that they would not reimburse me either because I paid with Higher One.  No apologies or negotiations were made; instead the woman told me to "call this number and maybe fax your receipt to the Higher One Company."  

It was not so much about the money as it was the sub par service. I understand that my situation was not dire, but sincere attempts to repair the damage should have been made. Attitude makes all the difference in the world, and it is time that employers on campus step it up and live up to UW-L's personable reputation.